Refunds and Exchanges
At Nancy’s Jewelry, we want you to be completely satisfied with your purchase. If you’re not happy with your order for any reason, we offer a straightforward return policy to ensure your peace of mind.
Returns
We accept returns on all unworn items within 30 days of the purchase date. To be eligible for a return, your item must be in the same condition as you received it, with all original packaging and tags intact.
How to Initiate a Return
To process your return, please follow these steps:
Visit Our Online Return Portal:
- Navigate to our website and log in to your account.
- Locate the “Returns” section in your account dashboard.
- Follow the prompts to initiate the return process.
Complete the Return Form:
- Fill out the required information, including your order number, reason for return, and any additional details.
- Print the return label generated through the online return portal.
Pack Your Items:
- Securely pack the items you are returning, including all original packaging and tags.
Attach the Return Label:
- Affix the printed return label to the outside of the package. Ensure that the barcode is visible.
Ship Your Return:
- Drop off the package at your preferred shipping carrier or follow the instructions provided in the return portal.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider.
Exchanges
At this time, we do not offer direct exchanges. If you need a different item, color, or size, please initiate a return for the unwanted item and place a new order for the desired item.
Contact Us
If you have any questions or need assistance with your return, please contact our customer service team by filling the contact us form.
Thank you for choosing Nancy’s Jewelry. We appreciate your business.